Welcome to K&N Sales Store’s FAQ section! As performance enthusiasts ourselves, we understand you want quick answers about our premium automotive products and services. Below you’ll find detailed information about our high-flow filters, global shipping, returns, and more.
About Our Products
What types of vehicles do your products fit?
Our performance parts are designed for:
- Cars & Trucks: From daily drivers to off-road beasts
- Powersports: Motorcycles, ATVs, and other recreational vehicles
- Heavy-Duty: Commercial fleet vehicles that can’t afford downtime
- Universal Fit: Custom applications for racers and tuners
What makes K&N filters different from regular filters?
Our high-performance filters are engineered to:
- Increase airflow for better engine performance
- Feature washable and reusable designs (most models)
- Use premium materials that last longer than disposable filters
- Offer superior filtration while maintaining high airflow
Do you offer filters for cold air intake systems?
Yes! We carry a complete selection of Cold Air Intakes and compatible filters specifically designed for performance applications. These systems are popular among tuners looking to maximize their engine’s potential.
Ordering & Account Questions
What payment methods do you accept?
We accept all major payment options:
- Visa
- MasterCard
- JCB
- PayPal
How do I track my order?
All orders include real-time tracking:
- Standard Express: Track via DHL or FedEx using the tracking number we email you
- Free Economy: Track via EMS with your provided tracking number
Can I change or cancel my order after placing it?
We process orders quickly to get you your performance parts fast! Contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request if your order hasn’t shipped yet.
Shipping & Delivery
What are your shipping options and costs?
We offer two performance-driven shipping methods:
- Standard Express ($12.95): DHL/FedEx – 10-15 business days after dispatch
- Free Economy: EMS – 15-25 business days after dispatch (orders over $50)
Do you ship worldwide?
Yes! We ship globally to performance enthusiasts everywhere, except some remote areas in Asia and a few other select locations. If you’re unsure about delivery to your area, please contact us before ordering.
How is my order packaged?
Every order from our store at 983 Laurel Lane, Midland, US 79701 is:
- Personally verified by our team
- Securely packaged to protect your performance parts
- Includes all necessary documentation
Returns & Warranty
What is your return policy?
We stand behind our products with a 15-day return policy from the delivery date. If you’re not completely satisfied:
- Contact our team at [email protected]
- Include your order number and reason for return
- We’ll provide return instructions
What if I receive the wrong item or my order is damaged?
We apologize for any inconvenience! Please:
- Contact us immediately at [email protected]
- Include photos of the damaged item or incorrect product
- We’ll arrange for a replacement or refund promptly
Do your filters come with a warranty?
Yes! Most K&N filters come with the manufacturer’s warranty. Specific warranty terms vary by product – please check individual product pages or contact us for details about your specific filter.
Technical Support
How do I clean and maintain my K&N filter?
We offer complete Filter Cleaner kits and detailed instructions:
- Most washable filters require cleaning every 50,000 miles
- Use only K&N approved cleaning products
- Properly oil filters after cleaning
- See product documentation for model-specific care
How do I know which filter fits my vehicle?
Use our vehicle selector tool on product pages or:
- Check your owner’s manual for filter specifications
- Measure your current filter (for universal applications)
- Contact our experts at [email protected] for assistance
Need more help? Our performance parts experts are ready to assist! Email us at [email protected] for personalized support with your automotive needs.