At K&N Sales Store, we’re committed to delivering high-performance automotive parts with the same excellence we apply to our customer service. Whether you’re upgrading your vehicle with our premium air filters, cold air intakes, or other performance products, we want your experience to be seamless from purchase to delivery.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx
    • Delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS
    • Delivery within 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote regions.

Returns & Exchanges Policy

While our performance products are built to exceed expectations, we understand that sometimes returns are necessary. Here’s our straightforward return process:

Return Eligibility

  • Most unused items in original condition can be returned within 15 days of delivery
  • Original proof of purchase required
  • Items must be in original packaging with all included materials
  • Customer is responsible for return shipping costs unless the return is due to our error

Non-Returnable Items

For hygiene and performance reasons, these products cannot be returned once opened:

  • Used Air Filters and Cabin Air Filters
  • Opened Filter Cleaner kits
  • Installed Cold Air Intakes and Filter Wraps

How to Return an Item

  1. Request an RMA: Email us at [email protected] within 15 days of receiving your order using the template below
  2. Wait for Authorization: We’ll respond within 2 business days with your RMA number and instructions
  3. Package Your Item: Securely pack the item in its original packaging with all accessories
  4. Ship Your Return: Send to our Midland facility using a trackable method (we recommend insurance)
  5. Receive Your Refund: We’ll process your refund within 3 business days of receiving your return

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear K&N Sales Store Team,

I would like to request a return/exchange for the following item(s):

Order Number: [Insert]
Date of Purchase: [Insert]
Item(s) to Return: [Product Name, SKU if available]
Reason for Return: [Please specify]

I understand that:
– My return must be postmarked within 15 days of delivery
– Items must be in original condition with all packaging
– I am responsible for return shipping costs unless the return is due to an error on your part

Please provide the RMA number and return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Amount: Full item price minus shipping charges (unless return is due to our error)

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges:

  • Follow the standard return process
  • In your return request email, clearly specify the replacement product
  • We’ll ship your replacement once we receive the return (additional charges may apply for price differences)

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund and cover all shipping costs

Return Shipping Address

Once your RMA is approved, send your return to:

K&N Sales Store Returns
RMA #[Your RMA Number]
983 Laurel Lane
Midland, US 79701

For any questions about our shipping or returns policy, contact our performance-driven customer service team at [email protected].